- DELCOR
Consultant, Network Support (2017-2022)
Provide critical guidance on security best-practices during client interactions to both cultivate clientsecurity awareness and decrease instances of successful phishing attempts by 30% or greater. Investigate and discover side-effects related to Windows 10 Fast Startup feature recommending recommendingchanges to process and practices to minimize the impact and improve client system reliability by 60%. Interface with foundation, non-profit, and association clients to administer software and hardwaretechnical expertise in challenging situations regularly earning client satisfaction.